Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return:

• Items must be unused, in their original packaging, and with no broken seals.

• You must include the receipt or proof of purchase.

• Returns must be requested and approved before being sent back to us.

To start a return, please email us at info@sasafoods.co.uk.
Once your return is accepted, we will provide:

• A return shipping label

• Instructions on how and where to send your item

Important: Items sent back without first contacting us will not be accepted.

Exceptions / Non-Returnable Items

Please note, we do not accept returns on:

• Perishable goods (e.g., food, flowers, or plants)

• Custom or personalised items

• Personal care products (e.g., beauty or hygiene products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

If you’re unsure whether your item qualifies, contact us before initiating a return.

Damaged or Incorrect Items

We kindly ask you to inspect your order upon delivery. If your item is:

• Damaged

• Defective

• Incorrect

Please contact us immediately at info@sasafoods.co.uk so we can assess the issue and make it right.

Exchanges

Need a different item?
The fastest way is to return the original item (once accepted) and place a new order separately.

Refunds

Once we’ve received and inspected your return, we will notify you about the approval of your refund.

• If approved, the refund will be processed to your original payment method.

• Please note it may take a few working days for your bank or card provider to process the refund.

If you have any questions or need help, don’t hesitate to contact us at info@sasafoods.co.uk.
We’re here to support you every step of the way.